I made a sale through Hotmart and I need help
Grow your business with the tools Hotmart offers. Learn how to manage your product, use the Member’s Area, Affiliate Program, and more.
Managing my product
- How do I offer Klarna Pay Now/SOFORT as a payment method?
- Why was an authentication required from the buyer at the checkout page?
- How to activate Hotmart Space
- What taxes apply to my sale?
- How to enable WhatsApp Support on checkout?
- How can I Personalize the way the Name of my Product Appears on my Customer’s Statement?
Members Area (Hotmart Club)
- Creating classes on Hotmart Club
- How can I set up my own domain to my members area?
- How do I manage product modules according to Classes?
- How to add an ad widget to a Club lesson?
- Registering my product on Hotmart Club, Hotmart’s members area
- How to get a domain and subdomain name?
Affiliate program
- How do I set up my Affiliate Program?
- How to recruit Affiliates to my product?
- What rules to attribute commission can I choose for my product?
- How to set up different commissions to each Affiliate?
- How to manage affiliation requests
- How to approve Affiliates automatically on the Hotmart platform.
How to become an affiliate
- Frequent questions about Affiliation
- How do I become an Affiliate to a product on Hotmart?
- How to search for products on Hotmart Market?
- What are HotLinks?
- What is an affiliate?
- What is the satisfaction index in the Market?
Commission withdrawal
- I've made sales to international buyers in Brazil using PIX. When can I withdraw my commission?
- How can I withdraw my commissions?
- How are commissions at Hotmart calculated?
- When can I withdraw my commissions?
- Which status can a withdrawal request take?
- What can stop me from receiving commission after a sale?
Commission tracking
Data tracking and analysis tools
Conversion tools
- What is Purchases Recovery and how to make one?
- Does Hotmart charge any extra fees to retrieve sales from users who haven’t retrieved it before?
- What is Order Bump and how do I set it up?
- What ListBoss is and how to set it up
- What is HotLeads and how to configure it?
- What is a Sales Funnel and how to set it up?
Pixels
- How to set up the Facebook pixel on Hotmart with Apple's new iOS 14 policy
- How to configure the Funnelytics pixel
- How to set up Tracking Pixel
- How to set up the AdWords pixel
- How to set up the Facebook pixel
- How to set up Google Analytics Pixel
Tax information
International Sales
Optimizing your promotion
Subscriptions
- How can a Producer cancel a subscription purchased by a customer?
- How to enable a trial or payment in installments for a secondary offer
- How do I track the cancellation metrics for my subscription product?
- What are subscription tools?
- How do I customize the charge retries on the subscription product?
- How do I create a subscription renewal email alert?