Producers can offer customer support via WhatsApp if the customer is having a problem completing the purchase at checkout.
Take a look at the steps to enable this option
- Access your Hotmart account at https://app-vlc.hotmart.com/login
- In the left side menu, click on Tools
- Then click on Checkout Settings
- Select the product and click Continue
- Choose to Enable Support via WhatsApp
- Configure the number that is registered on the messaging service
- If you want, also add a support message for customers.
That’s it! Producers who want to decrease their cart abandonment rate at checkout can now start using this feature.
Questions? Contact our Customer Support.