Buyers can make an upgrade to a ticket, that is, to change the ticket purchased for one that they find is better, without having to request a refund of the first order, nor place another one. The migration to another ticket batch implicates in a payment of the difference set up by the Producer as an offer.
How to create a ticket upgrade batch for my customers?
The upgrade will be carried out through the creation of an offer with the difference in price. To set it up, just follow the steps below:
If you still haven’t registered your event on the platform, first read the article How to register an event on the platform.
For these cases, you must create an offer with the difference in price that you wish your buyer to pay.
1. Access your Hotmart account at https://app-vlc.hotmart.com/login
2. From the side menu, select Products
3. Find the product and click on the Edit icon
4. Select Offers
5. Click on Create Offer
6. Fill in the information for the offer and select “Upgrade Offer”
7. Select the origin batch and the destination batch to which the buyer wishes to be transferred:
Important: It’s essential that at least the Origin batch (the most basic one) and the destination batch (the one with more advantages) have already been created when setting up an upgrade offer. Because the price registered for the upgrade offer must be equal or higher than the difference between the batches. This will prevent buyers from the basic batch to upgrade to the more advantageous batch paying less, in total, than the buyers that purchased from this second batch in its original offer.
If you have any questions or issues about this matter, we suggest you contact our Support team directly, with the subject line TICKET UPGRADE.