Hotmart is a digital content distribution platform, and therefore, ALL products sold through Hotmart contain digital content.
If your product has any specific characteristics, like the delivery of a physical product, access to a Facebook group, or the delivery of a customized material, we suggest you contact the Producer’s Support team directly.
They will have detailed information about your product and will be able to help you with your request.
You will find the Producer’s email information on the product’s sales page or in the email message you got shortly after completing the purchase. You can search for this email using “Purchase Approved: all set to access your product”.
When you open the email, you will see all the information about your order.
Just find the Producer’s email address and send them a message.
If you have any questions, please contact our Support team. It will be a pleasure to help you.