Hotmart offers products registered on our platform a 7, 15 or 30-day warranty. This warranty period varies according to the Producer’s choice, therefore, the Seller is the only one entitled to set this period.
How do I make sure of the return deadline of my purchase?
The return deadline of your purchase is on the Terms of Purchase on the checkout page of your product. Just click the link indicated in the image below:
To confirm the warranty period of a product you’ve purchased, you can
- Get in touch straight with the Producer/Seller through her Support, indicated on your purchase confirmation email, like shown in the image below:
- Perform the cancellation and refund procedure through the cancellation request on our platform. If it is within the warranty deadline your request will be successfully processed and access to the product will be blocked.
And what do I do if the deadline has expired?
Since the Producer is entitled to choosing the warranty deadline, she can choose to refund the customer after the warranty is expired. This refund is not always possible, once the deadline is expired and also because there are other agents involved in the sale like Affiliates, co-Producers, and even the credit card operator.
Refunds that don’t meet the warranty deadline are not Hotmart’s responsibility. If the Producer/Seller approves an out-of-warranty refund, she herself will refund the amount of your purchase in a way that is not connected to Hotmart.
I’ve requested the refund within the warranty deadline straight to the Producer but she didn’t make the procedure on the platform. What should I do?
If this is your case, send an email to our support attaching the images of your request. The print screens of your messages should have the sender, the recipient, date, and time the message was sent besides the content of the message. By doing so, one of our agents will be able to help you!
If the customer requests the refund of a product within the warranty deadline, she will receive back the amount of the product in full.
If you have any questions related to this information, you can open a request with our Support under the topic REFUND OUT OF WARRANTY DEADLINE that our team will be ready to help you.