The Hotmart system allows producers to set unconditional warranty terms of 7, 15 or 30 days for their products.
Therefore, if you are unsatisfied with a product, you will have time to request the cancellation and a refund of the order if it is within the warranty period stipulated for the product in question.
To do so, follow the steps bellow:
1. Go to Request Refund page
2. Enter the transaction number and the e-mail address registered in the purchase:
Tip: If you do not know the transaction number of your purchase, it can be found in the email you received after confirming payment. The title of the email is 'Approved purchase: access your product'. If you need, you can ask our Support for the number of your transaction.
3. Select a reason for the refund. If you wish, you can also leave a note about the request.
4. That's it! Your refund request has been confirmed.
Once the request has been sent, you will receive confirmation on the screen and an e-mail with more information about the process. If you see the message "You can only request refunds for approved orders" when completing the request, the refund has already been requested by the merchant or by someone else. Check your e-mail inbox.
At this moment, a message is sent directly to the seller of the product. He has a period of 10 days to effect the release of the refund or to contact you. If he does not do it by the end of that term, do not worry! Our system will automatically forward your request to our responsible team to make the refund.
For purchases made by Credit Card, the purchase value will be refunded on the next invoice of your card or on the invoice of the subsequent month. This time frame depends on the date of closing of your invoice. Any amount charged in this time interval will be reversed.
If you have any questions, we suggest you contact the customer support team for the payment method employed.
If you have any problems with this procedure, please send a request to our support team. Use the subject REFUND.