How does the Hotmart subscription service work?

Hotmart offers the possibility for Digital Producers to set up their product in the format of a subscription.

This modality implies a recurring charge for access to the content. This means that, the buyer needs to make frequent payments (monthly, every two months, quarterly, semestral or yearly, according to the Producer’s settings) to have continuous access to the Product for a period of time.

The price to pay for each recurring payment and the date for such payment are fixed! For example: if you’ve purchased the subscription on December 10, all recurring payments will be charged to your credit card on the same day or the bank slip will be generated by our system and sent to your email every month on the 10th.

Important: in some cases, the first installment can be promotional, offered by the Producer so that you get to know the product. After the first month, the next recurrences will be charged in full, unless you cancel your subscription after the first month, charges will happen normally in the next months.

Besides, it’s worth noticing that, if subscriptions are made using two credit cards to pay for it, currently, only the first payment will have its amount split into the two cards. The other payments will be charged in full in “card 1” according to what was selected in the moment of the purchase.

You can also manage your subscription payment preferences according to the payment method chosen at the time of the purchase. However, it is not possible to change the payment method from credit card to bank slip and vice-versa. In cases like this one, we recommend you cancel your current subscription and buy the product again, selecting the desired payment method.

You can cancel a subscription as well as change other payment settings by login in to your account on the Hotmart Platform! Access our article How can I Change Payment Settings or Cancel a Subscription service? and check it out.

If you have any troubles when performing these procedures or if you have any other questions about subscription services, get in touch with our Support under the topic SUBSCRIPTION. We’re available to help you! :)


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