Chargebacks happen when a credit card user contacts the credit card operator directly to request a completed payment be blocked. This may happen for various reasons:
- fraud situations - someone used the card without obtaining permission from the cardholder;
- purchase not recognized on the card invoice (including situations where the buyer has forgotten about a purchase he made);
- dissatisfaction or even dishonesty from the buyer.
Whenever a chargeback takes place, payment is blocked in the card operator and, consequently, in the other payment mechanisms involved in the purchase, e.g. Hotmart, BCash, PayPal etc. For this reason, when a chargeback takes place, commissions generated by the purchase are blocked and your balance is updated.
If you have any problems with this procedure, please send a request to our support team. Use the subject CHARGEBACK.