Our partner Paypal is a payment platform that helps process orders and payments to Producers and Affiliates. We count on these services to offer our users safe and fast payments processing. When a customer places an order using PayPal, he creates an account in that platform. This account can be used to check order status.
Despite the partnership with Hotmart, PayPal is an independent payment platforms. Thus, you should contact it directly to clarify any doubts about payment processing. Please see the contact details below:
Customer Support Centre: https://www.paypal.com/br/webapps/helpcenter/helphub/home/
Phone: 0800 892 1555