Our partners BCash and Paypal are payment platforms that help process orders and payments to Producers and Affiliates. We count on these services to offer our users safe and fast payments processing. When a customer places an order using BCash or PayPal, he creates an account in that platform. This account can be used to check order status.
Despite the partnership with Hotmart, BCash and PayPal are independent payment platforms. Thus, you should contact them directly to clarify any doubts about payment processing. Please see the contact details below:
Customer Support Centre: https://www.bcash.com.br/central-de-atendimento.html,
Customer support e-mail: firstname.lastname@example.org
Phones: 3004-1533 (Capitais e Regiões Metropolitanas) ou (11) 3075-7520 (Demais Localidades)
Customer Support Centre: https://www.paypal.com/br/webapps/helpcenter/helphub/home/
Phone: 0800 892 1555