Why has this Hotmart account been blocked?

Your account may have been blocked for violating our Terms of Use or for system security reasons. The most common reasons for an account to be blocked are:


1 - Spam

Spam is the term used to refer to mass e-mails sent to people without their consent. Sending spam is a violation of the Hotmart Terms of Use and will lead to a user’s account being blocked. Our support team will assess the situation and may block the account permanently if spamming is confirmed.


2 - Piracy

Blocks due to suspicion of piracy happen when our security system verifies that a user has downloaded or accessed the same product many times from a different IP/network. This is a safety measure: it is possible someone else is illegally using your account.


3 - Mass product registration

This happens when a user submits products that do not comply with our Terms of Use.


Remember, all products must respect Hotmart’s authorship rules. For more information about blocked accounts and how to unblock them, please contact our support team. Use “BLOCKED ACCOUNT” as the e-mail subject.

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