How to set up my chat on the checkout page

Support via chat can be a powerful tool to clear the last questions the customer might have and make a conversion.

Chat settings

To set it up, just follow the steps below:

1. Log in at Hotmart at https://app-vlc.hotmart.com/login

2. On the left-side menu select Products 

3. Click on My Products 

4. Select the product you wish on the pencil-shaped icon Manage 

5. Click on Tools 

6. Click on Checkout Settings  

7. Scroll down until you find the option Online Chat Options

8. Select the option you wish and enter your Chat Code

Note: the code shouldn’t have any tag such as <script> or <iframe>.

9. Click on Save at the end of the page 

Specificities from each chat option

Zendesk:

If you choose Zendesk’s chat, you should enter your domain, and not the application code.

Facebook:

If you choose Facebook’s chat, you should enter the Page ID, and not the application code.

To get your Page ID, follow the steps below:

• Access the page you want and click on About 
• Scroll down the page until you find your Page ID 
• Enter your Page ID on the Hotmart platform
• On the top right-hand-corner of your Facebook page, click on Settings 
• From the sidebar, click on Messenger Platform 
• Scroll down until you find the option Whitelisted Domains 
• Enter the domains below:

https://pay.hotmart.com/

https://payment.hotmart.com/

• Click on Save 

If you have any questions about setting up your chat, you can contact our Support team.